We're committed to making every AMICUS order a smooth experience from checkout to delivery. If something isn't quite right, we'll always do our best to make it right.
Below you'll find everything you need to know about delivery, returns, exchanges and refunds.
Delivery
Delivery Coverage
We currently deliver across all of Lebanon.
Delivery Time
Orders are usually delivered within 2–3 business days after they are confirmed.
Please note that delivery times may be affected by weekends, public holidays, weather conditions or circumstances beyond our control. If a significant delay is expected, we'll keep you informed.
Order Processing
Once your order is confirmed, it is automatically sent to our warehouse for preparation and dispatch.
Delivery Fee
A flat delivery fee of $4 applies across Lebanon.
Free Delivery
Enjoy free delivery on orders of $50 or more.
Please note that the free delivery threshold is calculated after any applicable discounts have been applied. Since discounts on our website cannot be combined, the final order total will determine eligibility for free delivery.
Cash on Delivery
Cash on Delivery is currently our only payment method.
Please pay the delivery representative when your order arrives. Having the exact amount ready is appreciated.
Missed Deliveries
If a delivery cannot be completed due to an issue on our side or with our delivery partner, please contact us. We'll arrange another delivery at no additional cost and, depending on the circumstances, may also offer a courtesy discount for a future order.
If delivery cannot be completed because the recipient is unavailable, unreachable, or the delivery information provided is incomplete or incorrect, an additional delivery fee may apply when rescheduling the order.
Returns, Exchanges & Refunds
We want you to feel confident shopping with AMICUS. If something isn't right, we're here to help.
Return Window
Eligible products may be returned within 10 calendar days of delivery.
Return Conditions
To be eligible for a return or exchange, the product must:
- Be unused, clean and in its original condition.
- Be returned in its original packaging, which should be complete and in good condition.
- Include all original accessories, manuals and components.
- Be accompanied by your order number or proof of purchase.
Returns may not be accepted if the product has been used, altered, mishandled or damaged after delivery.
Non-Returnable Products
For hygiene and product integrity reasons, we cannot accept returns for:
- Products that have been used or installed.
- Products damaged after delivery through misuse or mishandling.
- Products returned without their original packaging or missing accessories.
- Opened Pet Odor Deodorizing Patches.
- LED Light Pet Nail Grooming Tool after it has been used on a pet.
- Clearance or final-sale items, if applicable.
These conditions do not affect your rights if a product arrives damaged, defective or incorrect.
Product-Specific Return Conditions
3-in-1 Portable Bottle & Bowl Set
May be returned within the return window if unused, clean and complete. Products that have been used for food or water cannot be returned unless they are defective.
Smart Pet Odor Purifier
May be returned if unused, unmounted and complete. Once installed or used, it cannot be returned unless a manufacturing defect is identified.
LED Light Pet Nail Grooming Tool
May be returned only if unused. Once used on a pet, it becomes non-returnable for hygiene reasons unless it is defective.
Pet Odor Deodorizing Patches
May be returned only if the package remains sealed and unopened.
Exchanges
Eligible products may be exchanged within the 10-day return window, subject to stock availability.
If you wish to exchange a product because you've changed your mind, return collection and delivery charges will apply. Any price difference between products will be collected or refunded accordingly.
If the exchange is due to a damaged, defective, incorrect or incomplete item, AMICUS will cover all collection and delivery costs.
Refunds
Once we receive your returned product, we'll inspect it to ensure it meets our return conditions.
If your return is approved, we'll arrange your refund within 3–5 business days.
Approved refunds can be issued:
- In cash through our delivery partner.
- Via Whish Money.
- Via OMT.
- Through another mutually agreed money transfer service.
When the return is due to a damaged, defective, incorrect or incomplete item, AMICUS will cover all transfer fees.
If a product is returned because you've changed your mind, the original delivery fee is non-refundable, and any applicable return collection or transfer fees may apply.
Damaged, Incorrect or Missing Orders
If your order arrives damaged, defective, incomplete or different from what you ordered, please contact us within 48 hours of delivery so we can resolve the issue as quickly as possible.
When contacting us, please include:
- Your order number.
- Clear photos or a short video showing the issue.
- A brief description of what happened.
Wrong Item
We'll arrange collection of the incorrect product and send the correct item at no additional cost.
If the correct product is unavailable, you'll have the option to receive a full refund or choose an alternative product.
Damaged or Defective Product
If your product arrives damaged or defective, we'll review the issue and arrange collection at our expense.
You'll be able to choose between a replacement or a full refund.
Missing Item
If an item or component is missing from your order, we'll send the missing item free of charge as quickly as possible.
Depending on the circumstances, we may also offer a courtesy discount for your next order.
Need help?
If you have any questions before or after placing your order, we're always happy to help.
WhatsApp
+961 81 062 476
Email
info@amicuspet.com
If you're contacting us about an existing order, please include your order number so we can assist you more quickly.